Terms & Conditions

Welcome to Silk and Laces! By using our website, purchasing our products, or engaging with our services, you agree to the following Terms and Conditions. These terms outline your rights and obligations, as well as our responsibilities. Please read them carefully before using our site or making any purchases.

General Information

By accessing or using the Silk and Lace website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or purchase any products.

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. All changes will be reflected on this page, and we encourage you to review this page regularly for updates.

Product Availability and Pricing

While we strive to ensure that all products listed on our website are in stock, we cannot guarantee product availability at all times. If a product you order is out of stock or unavailable, we will notify you and offer alternatives or a full refund for the affected item.

Prices are subject to change without notice. We reserve the right to modify prices at any time. All prices are listed in British Pounds and do not include applicable taxes or shipping fees unless stated otherwise.

Ordering and Payment

By placing an order through our Site, you are offering to purchase products subject to these Terms and Conditions. We reserve the right to accept or reject your order at our discretion, for any reason. If we are unable to fulfill your order, we will notify you and provide a full refund.

We accept various forms of payment, including credit/debit cards, and other payment methods as listed on our Site. Payment must be made in full before your order is shipped.

Shipping and Delivery

We aim to process and ship orders as quickly as possible. Shipping times vary depending on the shipping method selected, and we are not responsible for delays caused by third-party carriers.

Shipping fees are calculated at checkout based on your order size and delivery location. Please note that customers are responsible for all applicable taxes, duties, and customs fees for international shipments.

Once an order has been shipped, we will provide tracking information. If there are any issues with your delivery, please contact our customer service team for assistance.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy on unworn, unwashed, and undamaged items. Returns will be accepted only for items in their original condition with all tags attached. Due to hygiene reasons, we cannot accept returns on lingerie that has been tried on or worn unless the item is defective.

To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. Customers are responsible for return shipping fees unless the item is defective or incorrect.