Privacy Policy

At Silk and Laces (referred to as "we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases.

Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Identification Information: This includes your name, email address, postal address, telephone number, and payment details when you place an order or create an account.
Non-Personal Identification Information: This includes data like IP address, browser type, and device information, which is automatically collected when you visit our site.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, improve our website functionality, and personalise content. You can manage cookie settings in your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: To complete your purchase, process payments, and deliver your products.
Customer Service: To respond to your queries and support requests.
Marketing Communications: If you opt-in, we may send you updates, promotions, and offers related to our products and services. You can unsubscribe at any time by clicking the "unsubscribe" link in any email we send.
Improving Our Website: To analyse how you interact with our site and improve your shopping experience.
Legal Compliance: To comply with legal obligations, including responding to lawful requests or protecting our legal rights.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with the following third parties in order to provide our services:

Payment Providers: To process payments securely.
Shipping Partners: To deliver your orders.
Service Providers: For functions such as website hosting, data analysis, marketing, and customer support.
Legal Authorities: If required by law or in the event of a legal process, we may disclose your information.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any information you believe is inaccurate or complete information you believe is incomplete.
Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., for legal or legitimate business purposes).
Opt-out of Marketing: If you no longer wish to receive marketing emails from us, you can opt out at any time by clicking the unsubscribe link in the email.

If you would like to exercise any of these rights, please contact us using the details in the "Contact Us" section below.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small files that are stored on your device to help us remember your preferences, track your browsing behaviour, and deliver tailored content.

You can adjust your cookie settings in your browser, but please note that blocking certain cookies may affect your experience on our site.

For more details on how we use cookies, please refer to our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, which we recommend you review. We are not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We recommend that you review this policy regularly to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [silkandlaceteam@gmail.com]