FAQ's

To keep your lingerie in the best condition, we recommend the following: Hand wash with cold water and mild detergent Avoid bleach and tumble drying Lay flat to dry With proper care, your pieces will continue to feel luxurious and look beautiful wear after wear.

Please note that for hygiene reasons, we cannot accept returns or exchanges on lingerie that has been tried on or worn unless the item is damaged. To learn more about our returns or exchanges, please visit our return policy which is linked at the bottom of our website.

At Silk and Laces, we are dedicated to creating products that not only make you feel beautiful but are also kind to the planet. We are actively working towards reducing our environmental impact by using sustainable fabrics, ethical manufacturing processes, and eco-friendly packaging. While we are continuously striving to improve, we are committed to transparency and responsibility in every step of our production. We believe that luxury and sustainability can go hand in hand, and we are proud to offer lingerie that both you and the Earth can feel good about.

Choosing the right size is key to feeling comfortable and confident in your lingerie. We recommend contacting our customer service team who are happy to assist you with personalised sizing advice based on your measurements. Additionally, if you fall between sizes, we suggest considering how you prefer your lingerie to fit—whether you like a snug or more relaxed feel. Our goal is to ensure your purchase fits perfectly and makes you feel your best.